Policies & Terms

Due to the nature of Aetheria fragrance products and the hygiene, safety, and quality standards associated with them, products cannot be returned or exchanged after delivery, especially if the packaging has been opened or the product has been used. Please make sure to select the appropriate product and review your order details carefully before completing your purchase. Exceptions: • The delivered product is different from the product ordered. • The product arrives damaged due to shipping. • There is an obvious defect in the product upon delivery. In such cases, customers should contact Customer Care as soon as possible after receiving the order and provide clear photos of the product, outer packaging, and order details. Accepted cases are subject to review and verification by Aetheria before an appropriate resolution is determined.

Aetheria does not offer refunds for change of mind, personal preference, or dissatisfaction with the fragrance after opening or using the product. Once the product has been received, a refund cannot be requested simply because the customer changed their mind or does not prefer the fragrance, especially after opening or using the product. If there is a confirmed product issue, incorrect product, or shipping damage, Aetheria will review the case and determine the appropriate resolution according to the nature of the issue and applicable laws and regulations.

We carefully package all orders before shipping. If an order arrives visibly damaged or contains a product that does not match the order, the customer must: 1. Keep the product and all packaging materials. 2. Take clear photos of the product and outer packaging. 3. Contact Customer Care and provide the order number. 4. Send the requested photos and information as soon as possible after delivery. The case will be reviewed, and if an error by Aetheria or shipping damage is confirmed, the appropriate action will be taken.

For product quality and safety reasons, returns or exchanges are not accepted for products that have been: • Opened. • Used. • Had their protective seal removed. • Had their contents or packaging altered. • Damaged in a way that affects their ability to be resold.

Orders are prepared for shipping within the timeframe stated during checkout. Delivery times may vary depending on the customer location, shipping company, working days and public holidays, and exceptional circumstances beyond Aetheria’s control. The estimated delivery date is an estimate and is not a guarantee of a specific delivery date. Aetheria is not responsible for delays caused by circumstances beyond its control, including shipping company delays, weather conditions, disasters, government procedures, or other exceptional circumstances.

Customers are responsible for ensuring that the following information is correct: • Name. • Phone number. • Address. • Governorate/city. • Any other information required to complete delivery. If an incorrect address or phone number causes delivery to fail or the shipment to be returned, the customer may be responsible for any additional reshipping fees.

Customers may request cancellation before the order is shipped by contacting Customer Care. After the order has been handed over to the shipping company, cancellation may no longer be possible. If a customer refuses to receive an order after it has been shipped, applicable shipping or return-shipping fees may be charged depending on the order status.

When Cash on Delivery is selected, the customer is responsible for providing the required amount upon delivery. Please ensure that the phone number and address provided with the order are correct to avoid delivery failure.

Packaging colors or appearance may vary slightly from the images displayed on the website or social media due to lighting, screen settings, or design updates. Essential product details, including the product name, size, and ingredients, are as displayed on the product page at the time of purchase.

Fragrance is a personal experience that varies from person to person. The way a fragrance is perceived, its longevity, and its projection may vary depending on skin type, temperature, humidity, application method, and other factors. Therefore, a customer’s personal preference or dissatisfaction with a fragrance does not constitute a product defect and does not automatically qualify the order for return or refund.

Aetheria may occasionally offer promotions, discount codes, or promotional gifts. Each offer may have its own terms, including: • A specific validity period. • A minimum order value. • Specific eligible products. • A limited number of uses. • Restrictions on combining multiple offers. Aetheria reserves the right to modify or discontinue any promotional offer according to its published terms.

When purchasing a product as a gift, customers should ensure that the recipient’s information is entered correctly. Aetheria is not responsible for a gift failing to arrive due to incorrect information provided by the customer.

All Aetheria products are offered under the official brand. We recommend purchasing Aetheria products only through official sales channels or authorized distributors. Aetheria is not responsible for products obtained from unofficial or unauthorized sources.

We respect our customers’ privacy and are committed to handling their information responsibly. Certain information may be collected when necessary to process an order, such as: • Customer name. • Phone number. • Delivery address. • Order information. • Payment information when required. This information may be used to process orders, provide delivery and customer service, improve the shopping experience, or as permitted by law. Customer information is not sold or shared for unauthorized marketing purposes.

By completing a purchase, the customer confirms that they have reviewed the order details before confirming the order. Customers are responsible for providing accurate information required to complete the purchase and delivery.

Aetheria may update or modify these policies from time to time as our services, products, or legal requirements evolve. The updated version will be published on this page. Continued use of the website or placement of new orders after updates are published constitutes acceptance of the revised policies to the extent permitted by law.